Workflow Applications in Maximo Actions Used to create and manage actions and action groups. Actions are associated with connection lines in a Workflow process and are triggered by the routing that moves a record from one node to another. Communication Templates Used to create and manage templates that the system uses when generating e-mail messages. The workflow uses communication templates for notifications. Escalations Used to create and manage escalation processes. An escalation is a mechanism that can monitor time-sensitive records and key performance indicators (KPIs), which can take action or send notifications when a record reaches a defined escalation point. Workflow can use escalations with task assignments. Inbox/Assignments Setup Used to configure the Workflow Inbox on the Start Center of a user. People Used to create and manage records for individuals who are listed on records in any capacity. The workflow uses person records when generating ass...